Shipping Policy

Last updated: July 2026

Every myAngel order is carefully prepared and securely packaged before being sent to you. This Shipping Policy explains our available delivery methods, shipping costs and estimated delivery times.

The available shipping method and final delivery cost will always be displayed during checkout before you complete your purchase.

Order Processing

Orders are processed after payment has been successfully authorised or received. Orders paid by direct bank transfer will be prepared once the payment is visible in our account.

Once your order has been prepared and handed over to the delivery service, you will receive a shipping confirmation by email where applicable.

Shipping within Croatia

We currently offer the following delivery options within Croatia:

• BOX NOW delivery: €3.00
• GLS express delivery: €4.00
• Free shipping: for orders with a total value of €69.00 or more

The available delivery options may depend on the delivery address and will be shown during checkout.

Shipping within the European Union

We offer standard delivery to countries within the European Union.

• Standard EU delivery: €7.00
• Free EU delivery: for orders with a total value of €89.00 or more

At this stage, delivery is available only to Croatia and selected European Union countries shown during checkout. We do not currently offer delivery outside the European Union.

Estimated Delivery Times

Estimated delivery times are:

• Croatia: approximately 1–3 working days after dispatch
• European Union: approximately 3–7 working days after dispatch

Delivery times are estimates and may vary depending on the destination, courier workload, public holidays, weather conditions or other circumstances beyond our reasonable control.

Unless a different delivery period has been agreed, orders will be delivered within the legally prescribed period applicable to online purchases.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review your address carefully before placing an order. If you notice an error, contact us as soon as possible at
info@nearmyangel.com.
We cannot guarantee that the address can be changed after the order has been dispatched.

Tracking Your Order

Where tracking is available, the delivery service may send tracking information directly to the email address or telephone number provided during checkout.

Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please first check the tracking information provided by the delivery service.

If you still require assistance, contact us at
info@nearmyangel.com
and include your order number. We will contact the delivery provider and help investigate the shipment.

Damaged Packages

Please inspect the package when it is delivered. If the parcel appears visibly damaged, please document the condition of the packaging with photographs before opening it where possible.

If the product inside is damaged, faulty or incorrect, contact us as soon as possible at
info@nearmyangel.com
and include your order number, a description of the issue and clear photographs.

Unclaimed or Refused Deliveries

If a shipment is returned to us because it was not collected, the delivery address was incorrect or delivery was refused without a justified reason, we may contact you to arrange another delivery.

Any additional delivery costs may be charged before the order is sent again, except where the failed delivery was caused by our error or by the delivery provider.

Returns

Information about returning an order, exercising the right of withdrawal and receiving a refund is available in our
Refund & Returns Policy.

Contact

For questions regarding shipping or delivery, please contact:

myAngel
Flèche, obrt za usluge
Owner: Doris Živalj
Vinka Milića 2
21000 Split
Croatia

Email:
info@nearmyangel.com