Refund & Returns Policy

Last updated: July 2026

We hope you love your myAngel necklace. If you change your mind or there is an issue with your order, this policy explains how returns and refunds are handled.

This policy does not limit any rights you may have under applicable consumer protection laws.

Right of Withdrawal

You have the right to withdraw from your online purchase without giving a reason within 14 days from the day on which you, or a third party appointed by you other than the carrier, receives the order.

To exercise your right of withdrawal, please contact us within this period at info@nearmyangel.com and clearly state that you wish to withdraw from your purchase.

Return Eligibility

To help us process your return, the item should be:

• Returned in its original condition
• Free from damage, wear, perfume, cosmetics or other visible signs of use
• Returned with all original components and packaging supplied with the order
• Accompanied by the order number or other proof of purchase

You may inspect the product as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the product.

How to Request a Return

Before sending your order back, please email info@nearmyangel.com and include:

• Your full name
• Your order number
• The item you wish to return
• A clear statement that you wish to withdraw from the purchase

Returns should be sent to:

Flèche, obrt za usluge
Vinka Milića 2
21000 Split
Croatia

Please do not send a return without first contacting us.

Return Shipping

Unless the product is faulty, damaged or incorrect, the direct cost of returning the order is your responsibility.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed. We cannot be responsible for returned parcels that are lost before reaching us.

Refunds

Once we receive and inspect your return, we will notify you by email.

If the return is approved, we will refund the payments received from you, including the cost of our least expensive standard delivery option. Any additional delivery cost resulting from your choice of a more expensive delivery method is not refundable.

Refunds will be issued using the same payment method used for the original purchase whenever possible. For orders paid by direct bank transfer, we may ask you to provide the bank account details required to complete the refund.

We will process the refund without undue delay and no later than 14 days after receiving your withdrawal request. We may withhold the refund until the returned goods are received or until you provide evidence that they have been sent back, whichever occurs first.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if the item is damaged, faulty or different from what you ordered.

Email info@nearmyangel.com with your order number, a description of the issue and clear photographs where applicable. We will review the matter and provide an appropriate solution in accordance with applicable consumer protection law.

Exchanges

We do not currently process direct exchanges. If you would like a different color, please return the original item in accordance with this policy and place a new order for your preferred color.

Gift Packaging

If Signature Gift Packaging was included with your order, please return all gift packaging components together with the product. Missing or damaged components may affect the refundable amount where they reduce the value of the returned order.

Contact

For questions about returns or refunds, please contact us before sending your order:

myAngel
Email: info@nearmyangel.com

Withdrawal Form

Download the official withdrawal form in your preferred language.

ENG: DOWNLOAD

CRO: DOWNLOAD